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Frequently Asked Questions
Most Asked Questions
We offer the following payment methods: Visa, Mastercard, Amex, Apple Pay, PayPal, Shop Pay, Afterpay (available in select regions only) and Klarna (available in select regions only).
You will find all available payment options for your region at the checkout.
We offer flexible payment options with Afterpay and Klarna—shop your favorites today and pay later!
You can shop select items on Amazon or in person at Yes Electric Tattoo (Toronto).
We ship to Canada, the USA, and to most other countries worldwide via Canada Post or courier.
We recommend that you hand wash your swimsuit in cold water immediately after using and lay flat to dry. Do not wring.
Please note that use of tanning lotions, chlorine and hot tubs may cause damage or discolouration.
Orders
Please email info@qndswim.com as soon as possible and we will try our best to accommodate your request. We cannot guarantee any changes after an order has been placed.
Due to our quick processing times, we cannot cancel an order once it has been proceesed.
Returns & Shipping
We will gladly accept returns of merchandise within 10 days of your delivery date.
To be eligible for a return, your item must be in new condition (unworn, unused, and unaltered), with tags and liners attached, and be in its original packaging.
To start a return, please email info@qndswim.com.
Gift cards are non-refundable.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We do not refund shipping fees.
We apologize for the inconvenience. Please email info@qndswim.com within 48 hours with your order number and a picture of the wrong/defective items(s).
We offer both standard and express shipping options via Canada Post or courier. During the Canada Post labour dispute, all items will be shipped via courier.
Our full shipping policy can be found here.
For domestic purchases over $100, shipping is free.
We offer flat rate shipping for orders below this amount as follows:
- Canada $10
- USA $15
- International Free $25
We also offer express shipping options here.
Please note, items shipped outside of Canada may be subject to customs taxes, duties and/or charges. These charges will not be reimbursed. As these costs vary, please check with your country's customs office for more information.
Please allow 1 to 3 business days to fulfill your order.
- Canada (2-6 days)
- USA (4-10 days) International (7-10 days)
Express shipping rates are also available as follows:
- Canada (1-3 days)
- USA (2-3 days) International (4-7 days)
All time frames stated are approximate.
Our full shipping policy can be found here.